Reconnect Digital is a Melbourne-based digital marketing agency. This policy explains how we collect, use, hold and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
We collect and hold the following types of personal information:
Contact details - names, email addresses, and phone numbers of clients and prospective clients.
Billing information - invoicing details and payment records.
Website usage data - IP addresses, cookies, and analytics data collected when you visit our website.
Platform access credentials - social media accounts, ad account permissions, and related access provided by clients to enable us to perform our services.
End-customer data - personal information about your customers that you provide to us (such as CRM contacts, leads, and campaign audience data) for the purpose of delivering our services.
We collect this information directly from you, through our website, and where you provide it, from your own customer records.
How we use it
We use personal information to:
- deliver and manage our digital marketing services;
- process payments and issue invoices;
- communicate with you about your account, projects, and our services;
- improve and develop our website and service offering; and
- comply with our legal obligations.
We will not use or disclose personal information for a purpose unrelated to the above without your consent.
End-customer data
Where you provide us with personal information about your customers, you represent and warrant that you are authorised to do so and that the disclosure complies with applicable privacy laws. We will only use end-customer data to perform the services you have engaged us to provide.
Overseas disclosure
We use third-party platforms to deliver our services, including Meta, and Google. These platforms are operated by entities located outside Australia, primarily in the United States, and personal information (including end-customer data) may be stored or processed overseas..
By engaging our services or using our website, you consent to this disclosure for the purposes of APP 8.2(a). We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the APPs.
Please note: once information is disclosed to an overseas recipient, that recipient may not be subject to the APPs and you may not be able to seek redress under Australian privacy law.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. Where personal information is no longer required for any purpose for which it may be used or disclosed, we take reasonable steps to destroy or de-identify it.
Access and correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, or misleading. Contact us using the details below. We will respond within a reasonable time and at no charge, except where the APPs permit us to refuse access.
Complaints
If you have a complaint about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
